We require that a RGA # (Return Goods Authorization Number) be obtained prior to the return of any goods. Merchandise returned without a RGA# will be disposed of without any credit returned to the customer. Majority of our products are medical in nature and we cannot accept them if they are no longer in their original condition.
We will issue a RGA# for a return if the products are in their original unopened packaging within 15-days of the original ship date. Original shipping costs are not refundable and the return shipping costs are the responsibility of the customer.
CPAP,BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, call our office at (408) 627-7184 to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claim decisions are the solely at the discression of the manufacturer. Customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to four weeks depending on the manufacturer.