Full-time: Front Desk Receptionist (Sacramento/Citrus Heights, CA)
Job description
The Front Desk customer service representative will work in our Sacramento Area Citrus Heights location helping to provide patient care and customer service. The candidate will work with medical and financial information and must display a high degree of honesty and dependability. The position requires a resourceful individual with initiative, excellent customer care skills, office environment proficiency and teamwork abilities to get the job done. Experience in the medical field/office is a plus
Responsibilities:
Greet new and existing patients in a delightful manner
Check patients in and direct toward set up room
Answer incoming calls
Insurance verification on new orders or re-authorizations
Respond to emails, voicemails and faxes
Request prescriptions and qualifying documents from accounts
Communicate information about CPAP therapy, machines, and supplies
Package and ship items via UPS / USPS
Schedule appointments and follow ups
Prepare and print appointment documents
Create private pay and insurance sales orders
Handle cash and credit card transactions
Document all patient contact utilizing data systems
Adhere to compliance under insurance standards
Organize and restock supply closet and check in new equipment
Qualifications:
The ideal candidate is a quick learner and will have excellent customer care aptitudes, with a professional conduct, who has strong communication and organizational skills and is a dependable team player. Minimum qualifications include + 1 year of customer service experience. If you are interested in joining our team please submit a cover letter introducing yourself and describing your strengths and abilities for the job, along with your resume. References will be requested upon selection and a background check will be conducted. Thank You for your interest, we look forward to meeting you.
Required Experience:
Office 1 year
DME or Medical office experience is a plus
Medical billing experience is a plus
Job Type: Full-time
Schedule: Monday to Friday