Full-time: Front Desk Receptionist (Sacramento/Citrus Heights, CA)

Job description

The Front Desk customer service representative will work in our Sacramento Area Citrus Heights location helping to provide patient care and customer service. The candidate will work with medical and financial information and must display a high degree of honesty and dependability. The position requires a resourceful individual with initiative, excellent customer care skills, office environment proficiency and teamwork abilities to get the job done. Experience in the medical field/office is a plus

Responsibilities:

• Greet new and existing patients in a delightful manner

• Check patients in and direct toward set up room

• Answer incoming calls

• Insurance verification on new orders or re-authorizations

• Respond to emails, voicemails and faxes

• Request prescriptions and qualifying documents from accounts

• Communicate information about CPAP therapy, machines, and supplies

• Package and ship items via UPS / USPS

• Schedule appointments and follow ups

• Prepare and print appointment documents

• Create private pay and insurance sales orders

• Handle cash and credit card transactions

• Document all patient contact utilizing data systems

• Adhere to compliance under insurance standards

• Organize and restock supply closet and check in new equipment

Qualifications:

The ideal candidate is a quick learner and will have excellent customer care aptitudes, with a professional conduct, who has strong communication and organizational skills and is a dependable team player. Minimum qualifications include + 1 year of customer service experience. If you are interested in joining our team please submit a cover letter introducing yourself and describing your strengths and abilities for the job, along with your resume. References will be requested upon selection and a background check will be conducted. Thank You for your interest, we look forward to meeting you.

Required Experience:

• Office 1 year

• DME or Medical office experience is a plus

• Medical billing experience is a plus

Job Type: Full-time

Schedule: Monday to Friday

Full-time: CPAP Technician - Sleep Specialist - DME (Sacramento/Citrus Heights, CA)

Job description

The CPAP Technician will work with clinical and administrative employees to program sleep apnea devices and distribute related medical equipment. The candidate will work with medical and financial information and must display a high degree of honesty and dependability. The position requires a resourceful individual with excellent customer service skills, patient care experience, office environment proficiency and teamwork abilities to get the job done. Experience in the medical field is a plus. Bi-lingual in Spanish preferred.

Qualifications :

Detailed oriented, quick learner, excellent customer care aptitude with professional conduct. We are looking for a personable Technician with strong communication and organizational skills. Minimum qualifications include, one year customer services experience, proficiency in Microsoft Office and general office applications.

Responsibilities:

• Dispense medical equipment according to Physician's prescription(s) (Training will be provided)

• Teach Patient proper use and comfort techniques

• Carefully adhered to Physician’s orders, NPSG, Joint Commission standards and HIPAA regulations

• Communicate with Doctor's office and medical staff

• Inspected, clean, test and maintained respiratory therapy equipment to ensure equipment is functioning safely and efficiently.

• Set equipment controls to regulate the flow of oxygen, positive air way pressure.

• Distribute breathing equipment such as oxygen concentrators, portable oxygen, CPAP, AUTO CPAP, BIPAP to patients.

• Answered clinical questions regarding patient’s equipment.

• Sleep coaching on equipment

• Resolve clinical problems.

If you are interested in joining a growing DME company and becoming a team member you should have a clean driving record/background. Please submit a cover letter introducing yourself and describing your strengths and abilities for the job, along with your resume. This position requires a detail oriented individual with patience and a desire to help people. References will be requested upon selection and a background check will be conducted. Thank you for your interest, we look forward to meeting you!

Job Type: Full-time + Hourly

Job Type: Full-time

COVID-19 considerations:
All employees will be provided full PPE and COVID safety training